Refund Policy — Rezumz

⚠️ Draft notice: Pick refund terms you can actually operate (e.g. via Dodo's dashboard) and are comfortable honoring before publishing this — the numbers below (7 days, unused) are a reasonable starting default, not a fixed requirement. Rezumz is operated by First Stone Labs — see our Terms of Service for details on the company's current (unregistered) status.

Our plans

Starter pass ($7 / 30 days, job seekers) — a one-time payment for 30 days of access. It does not auto-renew.
Monthly and Yearly plans (job seekers, recruiters, and the recruiter Team plan) — renew automatically at the end of each period until you cancel. Cancelling stops future charges, and you keep access through the end of the period you already paid for.
Lifetime plans — a one-time payment with no renewal.

Refund Eligibility

Refund requests made within 7 days of purchase, where the Pass has seen minimal use (e.g. no exports downloaded and only a handful of AI actions used, or only a few candidate analyses run), are eligible for a full refund. For a Monthly or Yearly plan this applies to the first payment; a later renewal you forgot to cancel can also be refunded if you ask within 7 days of that charge and have not used the plan since it renewed.
Refund requests after 7 days, or after substantial use of the Pass's AI/export features, are considered on a case-by-case basis.
If you were charged due to a verified technical error (e.g. duplicate charge, payment succeeded but the Pass never activated), you are entitled to a full refund regardless of the above.

How to Request a Refund

Contact firststonelabs@gmail.com with your payment confirmation (payment ID or the email used at checkout). Refunds are processed back to the original payment method via Dodo Payments, typically within 5-10 business days.